Receptionist/Care Navigator

Haverhill Family Practice are seeking an enthusiastic and reliable Care Navigator/Receptionist to join their team on a part-time basis for 24.5 hours per week, to work the following:

• Monday 8.00am-6.30pm
• Tuesday 8.00am-6.30pm
• Wednesday 8.00am-1.30pm

Duties will include:

• Welcoming patients via telephone or face to face.
• Answering incoming calls in a prompt, friendly efficient manner.
• Booking of appointments.
• Arranging home visit requests.
• Signposting patients to the correct clinician
• Receiving and processing daily E-consults from patients
• Handing repeat prescription/med3 requests
• Registering new patients
• Liaising with members of practice team
• Managing out-going correspondence
• Updating patient demographics
• General administration duties
• Daily auctioning of tasks

For further information, please see the job description attached.