Prescription Clerk/Dispenser

Swan Surgery has an opportunity for a Prescription Clerk/Dispenser to join our busy prescribing team, at the heart of our patient care service. This role is offered on a full-time or part-time, permanent basis, with a minimum of 22.5 hours per week.

The successful candidate will work across both Swan Surgery and Forest Surgery on a four-week rota, supporting the delivery of a safe, efficient and effective prescription service to our patients.

The main responsibilities of the role include:

• Managing repeat prescription requests, ensuring they are processed within the agreed timescales and in accordance with practice policies.
• Receiving and responding to prescription requests and queries from patients, pharmacies, nursing homes and district nurses.
• Carrying out dispensing duties, where appropriately trained, ensuring prescriptions are processed accurately and all relevant information is recorded within the dispensing system.
• Ordering and maintaining medication stock in line with the practice formulary and stock control procedures, including receiving deliveries, returning unwanted items and assisting with stock checks.
• Ensuring controlled drugs are ordered, received and dispensed in accordance with relevant legal requirements and practice procedures.
• Identifying stock availability and referring queries regarding alternative medication to the appropriate clinician or dispenser.
• Maintaining accurate and up-to-date patient medical records, including recording medication changes, completing relevant reports and ensuring appropriate recalls are carried out.
• Following up outstanding prescription requests and queries with patients and healthcare professionals.
• Providing a professional and helpful service to patients attending the dispensary and responding to telephone enquiries in a timely manner.
• Supporting the opening and closing procedures of the dispensary, including recording fridge and room temperatures and ensuring the area is clean, tidy and secure.
• Undertaking general administrative duties and providing flexible support across other areas of the practice when required.

The successful candidate will be expected to work accurately, follow practice policies and procedures, and maintain patient confidentiality at all times. Training and support will be provided where appropriate to the role.