Receptionist/Care Navigator

Mount Farm Surgeryhas an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 24.75 hours per week as follows:

• Monday 10.00-16.00
• Wednesday 10.00-16.00
• Friday 10.00-18.45 plus 5 hours per week worked flexibly to meet the needs of the business

Flexi hours will always be confirmed at least 1 week in advance. You will also have the flexibility to work occasional voluntary overtime to cover annual leave/other absence within your team. Please note that the work pattern stated is fixed - please do not apply if you are unable to work this shift pattern and number hours.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Working within SystmOne (the patient clinical record system) and Anima (the practice workflow and request system)
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
  
• Accurately maintaining patient records

See job description for further details.