Receptionist / Care Navigator

Angel Hill Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis of 28.75 hours a week.

The shift pattern is to be as follows:

Mondays, Tuesdays and Wednesdays: 07:45 - 14:00
Thursdays and Fridays: 14:00 - 19:00

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning
  

See job description for full details.