Night Concierge

The Role
Exciting opportunity for a Night Concierge based at our supported housing service, Newhaven Foyer.

At Salvation Army Homes, we are dedicated to providing comprehensive, high-quality housing services, support, and resettlement for people who are experiencing, or have recently experienced, homelessness and are in need of support and accommodation.

As a night concierge you will be:

• Taking a relational approach in your role, building trust with residents and offering guidance to help ensure their safety, as well as the safety of the building.
• Acquiring and providing up to date and accurate information relating to clients and the service.
• Undertaking any necessary training/personal development identified by your Line Manager.
• Contributing to the Key Performance Indicators set for Self, Scheme, and the wider association.

What you will bring

A Night Concierge will instinctively demonstrate our values and behaviours, loving your work, helping people to thrive, and always finding a way to be effective.

• Be a confident and capable communicator, not fazed by difficult situations.
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups.
• Understand, or be willing to learn about, community resources and organisations that can support our residents.

Working Arrangements

This role is based within the service, is a waking night position, and may involve lone working.
Please note that the on-call rota is shared among the team on a rolling four-week basis. On-call duties run from 8:00pm to 8:00am for overnight cover and from 8:00am to 8:00pm for daytime cover.

Our Offer
In return, we offer a competitive and supportive benefits package, including:
• 26 days annual leave plus bank holidays, increasing to 31 days
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Occupational sick pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• Paid volunteering days
• Cycle to Work Scheme
• Discounted private medical insurance
• Support to learn, broaden your skills and develop your career
• A fun and inclusive work culture where individual