Head of Customer Engagement and Adoption Strategy

Our world-leading Time & Frequency department is seeking a Head of Customer Engagement and Adoption Strategy.

This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure.

Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing a world-first resilient time distribution capability that will provide industry with a robust complement to satellite systems (such as GPS) – which are increasingly vulnerable to disruption from solar storms, jamming and spoofing. This will underpin essential services, including

• Telecommunications,

• Online banking,

• Emergency response,

• Transport networks, and

• Wider digital and data-driven operations.

Together, these services form the backbone of modern society - and your leadership will help ensure they remain secure, reliable and robust even if global navigation satellite systems fail.

Key Responsibilities:

This is an exciting role offering scope to shape the adoption of a world-first resilient timing capability and partner with senior stakeholders across government and industry. You will:

• Define and lead the adoption strategy and go-to-market approach for NTC resilient timing services, in collaboration with PNTO and other partner organisations, ensuring successful customer adoption at scale for the UK

• Lead market insight and customer needs analysis, translating market requirements into actionable plans that shape NTC products, services and future development.

• Build and maintain strategic stakeholder relationships across government, regulators, industry and key customers to maximise programme outcomes and adoption.

• Own the external engagement strategy, communications narrative and market positioning of the NTC, raising awareness of resilient timing services and their importance to UK critical infrastructure.

• Drive benefits realisation and programme outcomes, working with Senior Leadership Team colleagues to maximise impact and ensure operational requirements are embedded from design through deployment