Service Operations Lead

Our world-leading Time & Frequency department is seeking a Service Operations Lead.

This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure.

Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing a world-first resilient time distribution capability that will provide industry with a robust complement to satellite systems (such as GPS) – which are increasingly vulnerable to disruption from solar storms, jamming and spoofing. This will underpin essential services, including

• Telecommunications,
• Online banking,
• Emergency response,
• Transport networks, and
• Wider digital and data-driven operations.

Together, these services form the backbone of modern society - and your leadership will help ensure they remain secure, reliable and robust even if global navigation satellite systems fail.

Key responsibilities:

You’ll define operational requirements, collaborate with the NTC Leadership Team, scientists and engineers, and recruit and inspire a team of specialists to deliver against KPIs and SLAs. This is a unique opportunity to shape a critical national service and drive innovation in timing technology.

• Drive strategy and collaboration with NTC leadership, scientists, and engineers.
• Recruit and develop a high-performing team across science, IT, networks, and cyber.
• Establish and manage the Service Management Centre, ensuring KPIs and SLAs are met.
• Implement robust processes and tools for ITSM, ITIL, and cyber security.
• Play a key role in risk management and technical design forums.