Customer Service Advisor

This is an exciting opportunity to join the Customer Services Team where you will be providing excellent customer service to our customers through various access channels including face-to-face, telephone and online services. The main enquiries are dealing with housing benefits, council tax reduction and supporting customers with waste enquiries along with ordering brown bins. Working in collaboration with other teams to improve service delivery, improving customer experience whilst supporting our vulnerable customers. We embrace new technology to support the expansion of digital improvements.

The candidates will require a DBS check for access to DWP & HRMC systems and for taking payments.

For further information regarding this position please contact Deana Brimble (customer Services Delivery Manager) on 01493 846607

Please note the vacancy is for 12 months on a fixed term contract.

Closing date: Sunday 6th September 2026

Interviews to be held: W/C 21st September 2026