Receptionist

Queen's Park Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 20-25 hours a week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Signposting patients and consulting with members of the practice team
• Making patient appointments or answering patient queries face-to-face
• Handing completed repeat prescriptions to patient and checking names and address
• Covering all reception positions as necessary
• Processing appointment requests for future appointments from patients by telephone and in person
• Dealing with visit requests
• Opening up premises at the start of the day when first to arrive, de-activating alarm and making all necessary preparations to receive patients
• When last to leave, at the end of the day, ensuring that the building is totally secured, internal lights and computers are off, and the alarm is activated
• Having a thorough knowledge of all practice procedures
• Work in accordance with written protocols
• Checking and completing tasks as required
• E-mailing, scanning and photocopying, as requested
• Undertaking prescription administration duties, including the processing of repeat, acute, and weekly prescription requests on designated days, ensuring accuracy and adherence to practice prescribing protocols
• Managing prescription-related tasks and workflow within the clinical system, ensuring requests are actioned, assigned, and completed in a timely manner
• Clearing rooms after surgeries
• Checking and restocking clinical rooms with stationery stock on a regular basis

For further detail, please see the attached job description.