Customer Support Specialist

We are seeking an organized and proactive Customer Support Specialist to manage the daily operations of our vehicle fleet and ensure smooth coordination between drivers, vehicles, and clients.

Key responsibilities include:

- Verifying driver permits and licenses before operations.
- Allocating vehicles to drivers and ensuring vehicle inspections are completed.
- Coordinating repairs and maintenance for damaged vehicles.
- Monitoring driver activity and compliance, ensuring timely pickups and drop-offs.
- Managing client bookings, sharing pin locations, and resolving customer issues.
- Handling payment links, application issues, and ETA monitoring for timely services.
- Maintaining accurate records of inspections and vehicle files, submitting monthly reconciliations, and overseeing operational status.
- Liaising with clients and drivers to confirm details, resolve queries, and ensure client satisfaction.
- The ideal candidate should possess strong organizational and communication skills, with experience