Patient Navigator

The Elizabeth Courtauld Surgery in Halstead is looking to recruit a part-time patient navigator to join our reception on a part-time basis. Shifts will be scheduled between 8:00am and 6:30pm, Monday to Friday, and will be worked at both of our sites: Elizabeth Courtauld Surgery, Factory Lane West, and Halstead Heights Clinic, 78 Hedingham Road (our branch surgery).

The successful candidate will join a team that takes pride in its ‘can do’ approach. You will work within what can be a busy, often demanding, but highly rewarding environment.

Key responsibilities:

• Answering telephone calls in a timely and appropriate manner.
• Working in conjunction with the duty team to provide reception administrative support with our online triage system.
• Ensuring all visitors sign in and receive a badge
• Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Handling patient or other outside agency queries and assisting in finding solutions.
• Receiving prescription requests and directing these to the prescription team.
• Taking payments for private fees and processing credit card payments.
• Ensuring the smooth and efficient running of clinics.
• Receiving and recording requests for home visits.
• Ensuring that the clinicians are aware of patients who require immediate attention.
• Having a basic awareness / ability to deal with challenging behaviour.
• Making new and follow-up appointments.
• Carrying out any other administrative duties as deemed necessary by the management or senior navigators.
• Receiving new patient registration forms and photocopying ID where required.

Please note that there will be an initial four-week training programme for the successful candidate at the start of employment.