Admin Officer

Admin Officer

(Customer Service / Court Support)
Location: The Law Courts, Armada Way, Plymouth, Devon PL1 2ER, United Kingdom (Fully office-based)
Starting ASAP | Contract: Until 31st December (with extension potential)
Working hours: Mon-Fri, 9:00am-5:00pm (37 hours/week)
Pay: £12.86/hr rising to £13.25/hr after 12 weeks | Parking available

Join a busy, people-first court environment where your friendly customer service and admin support help ensure hearings and services run smoothly. You'll begin in a counter/customer support capacity, and once your DBS is completed, the role may include court ushering duties.

What you'll be doing:
* Serve customers at the counter with a friendly, professional tone
* Provide clear information and guidance to users and stakeholders in line with service procedures
* Complete administrative tasks to support court activity, ensuring accuracy and efficiency
* Handle customer queries calmly and confidently, using the right routes and information sources
* Support operational service standards while maintaining confidentiality and data handling best practice
* Assist with additional court support duties (including ushering) once DBS clearance is in place

What you'll bring:
* Strong customer service experience, comfortable serving people face-to-face
* Practical admin office skills, with attention to detail in a fast-paced environment
* A warm, approachable communication style-especially when customers need extra reassurance
* Ability to follow procedures and work to service expectations reliably
* Willingness to learn and step into ushering responsibilities after DBS completion

Additional information:
* No travel required
* Parking available on site

If you're friendly, organised, and ready to make a real difference in a court setting, apply now-ASAP start.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.