Global Head of Application Management- Bristol

FDM is a global business and technology consultancy seeking a Head of Global Application Management to work for our client within the Finance sector. This is initially a 6 month contract with the potential to extend and will be a hybrid role that will be based in Bristol.

Our client is seeking the Global Application Management function is comprised of a group of Application Support, Hosting and Release teams aligned to each business divisions. This role is a leadership role overseeing all the Application Support teams, their interrelations, and interactions.

Responsibilities:

• Responsible for development and implementation of the target operating model for the Application Support, Release and Hosting Group, ensuring it is futureproof, leverages global best practice. This will include recruitment and working with each direct report to develop the appropriate structure beneath them.

• Leads, mentors, and develops a team of Technology professionals including the functional leads who are direct reports to this role and are responsible for the Application portfolio of their respective domains.

• Work alongside other Technology business areas, including Software Development, to shape and deliver the strategy in order to deliver optimum technology and service for our customers (internal & external) in pursuit of our client's goals.

• Owns the standardisation of practices and processes in line with ITIL framework and approves any deviations from it, ensuring ongoing best practice and strong process adherence by all.

• As a member of the Technology Operations Leadership team, the role holder is responsible for delivery of the overall Application Support strategy, working in collaboration with all other Technology teams to ensure that output is fit for purpose for both the Technology function and the wider business, as well as ensuring that there is the consistent application, implementation, and improvement of approved policies/strategies/initiatives within the Teams.

Key Accountabilities:

• Set strategy/policy and establishing frameworks to ensure effective implementation (incl. risk management, targets, budgets).
• Develop and implement governance across the function (e.g., setting appropriate escalation protocols and being key decision maker for Application management).
• Ensure appropriate and optimally efficient policies, procedures and controls are maintained and regularly reviewed.
• Be aware of Audit actions and respond appropriately
• Oversee vendor relationship with third parties and advisors
• As a subject matter expert, lead and contribute to a range of strategic Group wide projects
• Adherence to all risk, control, and governance frameworks
• Monitor and manage demand for Application Management, Environments and Release functions to control the run-rate of the team.