Dispute Analyst

Are you detail-oriented, analytical, and passionate about delivering excellent customer service? Join our Finance team as a Dispute Analyst where you’ll play a key role in investigating, resolving, and preventing invoice discrepancies.

What you’ll do

Manage invoice query data: Download and collate dispute reports, pricing queries, and invoice queries from multiple portals daily. Ensure all data is accurate, logged, and updated in query spreadsheets and workload documents.

• Investigate and resolve disputes: Examine financial data, historical records, contracts, and transactions to identify discrepancies. Provide clear explanations and practical solutions to customers, ensuring resolutions are simple and effective.
• Maintain accurate records: Keep dispute records up to date with communication history, investigation details, and outcomes. Respond to emails within agreed timeframes and ensure aged queries are actioned promptly.
• Collaborate with internal teams: Work closely with billing, credit control, and account managers to resolve queries efficiently. Share insights and propose process improvements to prevent future discrepancies.
• Support continuous improvement: Identify trends and root causes of disputes, contribute ideas in meetings with stakeholders, and help implement preventative measures to enhance customer experience and operational efficiency.

Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal