Technology Services Lead- London

FDM is a global business and technology consultancy seeking a Technology Services Lead to work for our client within the banking sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking an experienced Technology Services Lead to join our London-based Application Production Services Engineering team within our Electronic Trading environment. You'll play a key role in supporting the stability, availability and performance of low-latency Equities trading platforms, working closely with traders, developers, infrastructure teams and operations. Whilst this is not a people management role, you'll act as a deputy to the Team Lead, providing leadership during incidents, driving service improvements and helping to shape operational best practice across the team.

This role would suit someone who thrives in a fast-paced trading environment, enjoys solving complex technical problems and is passionate about delivering operational excellence within financial markets technology.

Responsibilities:

• Take end-to-end ownership of production services, leading incident response, triage, recovery and stakeholder communication through to resolution.
• Partner closely with traders, front-office users and operations teams, managing production issues and providing clear, timely updates during critical events.
• Act as a senior point of escalation within a team of 10 engineers and deputise for the Team Lead when required.
• Identify, assess and mitigate risks across applications, infrastructure and operational processes to improve platform stability and resilience.
• Maintain rigorous change management practices, particularly during market hours and high-impact trading events.
• Lead root cause investigations and drive the permanent resolution of recurring issues and technical debt.
• Deliver measurable service improvements that reduce incidents and improve platform performance and availability.
• Champion automation, monitoring and tooling enhancements to increase operational efficiency and observability.
• Collaborate with global technology teams, sharing knowledge, mentoring less experienced engineers and contributing to wider engineering initiatives.