Receptionist

Little Waltham and Great Notley Surgery has an opportunity for a receptionist to join our team, working across both our sites. The role is offered on either a full-time or a part-time basis, and shifts will include mornings, afternoons and evenings, as well as 1 in 12 Saturday mornings, so you must be able to be flexible. You will also be asked to cover annual leave.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Dealing with letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.