Application Support Engineer (AWS) - Manchester

FDM is a global business and technology consultancy seeking an experienced Production Support Analyst to work for our global financial services client. The right candidate will coordinate and provide production support activities for applications and databases for software, ensuring operational stability, rapid issue resolution, and continuous improvement. This is initially a 12-month contract with very good prospects to extend and will be a hybrid role that will be based in Manchester.

Responsibilities

• Provides intermediate support of applications and databases for software. Coordinates and executes technical procedures to resolve production issues after evaluation.
• Monitors production systems for alerts, outages, and system issues. Research issues and performs root cause analysis to minimize risk. Implements solutions for issues and appropriate development initiatives.
• Ensures that support requests are resolved within the service level agreements. Communicates statuses and resolutions.
• Writes and updates production support documentation, policies, and procedures.
• Identifies opportunities for improvement and makes recommendations. Assists in implementing changes.
• Establishes and maintains strong working relationships with business partners.
• Participates in special projects and performs other duties as assigned.