Dealer Partner Internal Advisor

Motability Operations are currently recruiting for a Dealer Partner Internal Advisor to join our team in Bristol. You will be part of a team that provides dedicated dealer support to drive dealer performance and compliance that fundamentally improves the customer experience within dealerships.

This role will involve:

• A high energy role where you will interact with our car and PWS dealer network in an inbound, digital (Messenger/ Teams and Zoom) and an outbound capacity. You will bring your dealer knowledge to these calls looking to understand the root cause of the issue and challenging poor behaviour
• A direct line of support for all the dealerships (circa 4700), and all groups outside of the top 100
• To support the dealer partner managers (DPM’s) with their dealership support requests and to be a supporting mechanism in their Top 100 group activity
• Improve the customer experience through high level complaint resolution, customer not present (CNP) and backdating processes
• Be able to support dealer groups through marketing best practises and use of the dealer marketing portal
• To keep up to date dealer data and find a dealer (FAD)
• To support the prompt response to poor experience customer reviews
• Promoting best practises within the business and the dealer network services – highlighting challenges and solutions
• Administrative tasks are completed within agreed SLAs, and with a good understanding of dealer impact
• To act as dealership experts for the business, resolving complaints and logistics issues with dealerships with a clear focus on achieving positive outcomes for customers and MO whilst retaining engagement