Domain Architect (Salesforce)- London

FDM is a global business and technology consultancy seeking a Domain Architect (Salesforce) to work for our client within the Healthcare sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in London

Our client is seeking a Commercial Domain Architect who would be accountable for:

• Domain architecture strategy for Commercial and E‑commerce capabilities
• Translation of commercial strategy into target architectures and roadmaps
• Strategic ownership of Salesforce‑centred commercial architecture
• Alignment with ERP and Corporate Functions Domain Architects
• Cross‑domain coherence across end‑to‑end value streams
• Reduction of complexity through convergence onto strategic global platforms
• Governance of architectural standards, principles and guardrails
• Executive‑level advisory to Commercial leadership
• Leading and assuring Solution Architecture within the Commercial Domain

Responsibilities:

1. Commercial & E‑commerce Domain Architecture

• Define domain strategies and target architectures across:
  • Sales (Field Sales, Key Account Management, Sales Effectiveness)
  • Marketing (Campaign Management, Customer Journeys, Personalisation)
  • Trade Promotion & Demand Management
  • E‑commerce & Digital Commerce
  • Customer Engagement & Commercial Analytics
• Architect solutions that enable:
  • Revenue growth and execution excellence
  • Omnichannel customer engagement
  • Integrated physical and digital commerce journeys
  • Advanced commercial analytics and forecasting
• Ensure architectures support global consistency with market‑specific execution models.

2. Salesforce‑Centric Platform Leadership

• Act as the enterprise architectural authority for Salesforce‑led Commercial capability, working closely with the Salesforce Platform Architect.
• Ensure Salesforce is positioned and evolved as the core system of engagement for customer, sales and trade processes.
• Shape Salesforce roadmaps to balance:
  • Global standardisation vs. local flexibility
  • Speed‑to‑value vs. long‑term sustainability
  • Configuration vs. customisation

3. ERP & Commercial Integration (In Partnership with ERP Domain Architect)

• Work closely with the ERP Domain Architect to align Commercial and Finance processes across:
  • Order‑to‑Cash
  • Pricing, rebates and promotions
  • Revenue recognition, accruals and trade spend
• Ensure Commercial architectures integrate seamlessly with SAP and enterprise financial processes.
• Jointly shape end‑to‑end commercial‑to‑financial process architectures.

4. China E‑commerce & Market‑Aware Architecture

• Bring awareness of the China e‑commerce and digital ecosystem into enterprise commercial architecture decisions.
• Understand and account for platforms such as Tmall, JD.com, Douyin and ecosystem integrators, and their architectural implications.
• Ensure global commercial architectures (including Salesforce‑centric capabilities) can integrate appropriately with China‑specific platforms while maintaining:
  • Enterprise data governance
  • Security and compliance
  • Consistent customer and commercial insight
• Balance global standardisation with locally necessary exceptions, avoiding uncontrolled fragmentation.

5. Strategic Platform Convergence & Simplification

• Drive architectural decisions that reduce fragmentation and tool sprawl across the commercial and e‑commerce landscape.
• Actively steer markets towards:
  • A small number of strategic CRM, commerce and analytics platforms
  • Reusable integration and data patterns
• Challenge local or tactical solutions that undermine enterprise scale, data consistency or cost efficiency.

6. Cross‑Domain Integration & End‑to‑End Commercial Flows

• Partner with other Domain Architects (Corporate Functions, QSC/R&D, Technology) to ensure:
  • Seamless demand‑to‑cash and insight‑to‑action value streams
  • Coherent customer, product and pricing data across domains
• Govern integration patterns across:
  • Commercial ↔ Finance
  • Commercial ↔ Supply Chain
  • Commercial ↔ Data & Analytics

7. Data, Analytics & AI‑Enabled Commercial Architecture

• Architect data flows to support:
  • Advanced sales and demand analytics
  • AI‑driven forecasting and promotion optimisation
  • Customer segmentation and personalisation
• Ensure alignment with enterprise data platforms and governance frameworks.

8. Architecture Governance & Standards

• Enforce enterprise architecture principles including:
  • Single source of truth
  • API‑first and event‑driven integration
  • Standard‑first, customise‑last
• Define and apply minimum viable architectures, reference patterns and guardrails.
• Support FinOps and TechOps practices to ensure commercial platforms deliver measurable value.

9. Portfolio, Delivery & Transformation Enablement

• Maintain architectural alignment across programmes, products and markets.
• Support portfolio modernisation through gap analysis and transition roadmaps.
• Partner with product and delivery teams to ensure architecture accelerates growth and innovation.