Quality Assurance Analyst - EDD (Associate) - Glasgow

FDM is a global business and technology consultancy. We are hiring for a Quality Assurance Analyst (Associate level) on behalf of our banking client. This is a hybrid role based in Glasgow, requiring three days per week in the office, with an initial 6-month contract.

The successful candidate will join a Financial Crime team responsible for conducting Quality Assurance reviews across Enhanced Due Diligence (EDD) activities. The role is focused on independently assessing the quality, completeness and regulatory compliance of EDD reviews, ensuring that customer risk assessments and supporting documentation meet internal policies and external regulatory expectations.

This position is well suited to an individual with strong Financial Crime, KYC and EDD experience who is passionate about maintaining high quality standards and driving continuous improvement within a regulated banking environment.

Key Responsibilities

• Conduct Quality Assurance reviews of Enhanced Due Diligence (EDD) case work.
• Assess whether EDD reviews have been completed accurately, consistently and in line with regulatory and policy requirements.
• Review customer risk assessments, supporting documentation and investigative findings.
• Evaluate adherence to AML, KYC, Sanctions and Financial Crime policies and frameworks.
• Identify quality trends, recurring issues and opportunities for process improvement.
• Provide clear, actionable feedback to analysts and operational teams.
• Support root cause analysis and remediation activities relating to quality defects.
• Produce management information (MI), quality metrics and thematic reporting.
• Escalate material findings, risks and control concerns to appropriate stakeholders.
• Contribute to the enhancement of QA methodologies, procedures and governance standards.
• Work collaboratively with Financial Crime Operations, Compliance and Risk teams to improve quality outcomes.