Hire Administrator/ Receptionist

Brook Street Recruitment is delighted to be partnering with a leading client in Newtownabbey to recruit an experienced Hire Administrator/ Receptionist to join their growing team based in Mallusk.

This is an excellent opportunity for a highly organised and customer-focused individual who enjoys working in a fast-paced environment. As the first point of contact for customers, you will play a key role in ensuring the smooth coordination of daily vehicle and trailer hire operations while supporting the continued growth of the business.

If you thrive in a busy office environment, enjoy multitasking, and take pride in delivering exceptional customer service, we'd love to hear from you.

Key Responsibilities

Coordinate and manage the daily vehicle and trailer hire process
Handle multiple customer enquiries, bookings, deadlines, and operational requirements efficiently
Prepare accurate hire agreements and supporting documentation
Maintain up-to-date and accurate hire records and databases
Follow up on outstanding paperwork, charges, and customer actions
Welcome customers to the branch and provide assistance upon arrival and departure
Manage the company switchboard and direct calls professionally
Liaise with insurance brokers and maintain organised documentation
Work closely with the Hire and Operations teams to ensure a seamless customer experience
Scan, file, and maintain records in line with company procedures
Provide general administrative support as required

Essential Criteria

Minimum of 5 years' experience in an administrative role
At least 5 GCSEs (or equivalent qualifications)
Excellent organisational and administrative skills
Proven ability to manage a varied workload and prioritise effectively
Strong time management skills with the ability to meet deadlines
High level of accuracy and attention to detail
Proactive approach with the ability to see tasks through to completion
Excellent communication and interpersonal skills
Professional and confident telephone manner
Proficient in Microsoft Word and Excel
Ability to work independently and as part of a team
Capable of working efficiently under pressure while maintaining accuracy
Strong written and verbal English skills

Benefits

Competitive salary of £30,000 - £33,000 per annum
30 days annual leave
Bupa Private Healthcare
Life Insurance (4 x annual salary)
Company Pension Scheme
Monday to Friday working pattern - No weekend work
Opportunity to join a growing and supportive team

To apply, please submit your CV today via the apply link or contact Brook Street Recruitment for further information.

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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.