Admin Officer

Admin Officer (Court Clerking & Customer Service)

Location: London Rd, Southampton, Hampshire, SO15 2XQ
Vacancy: 1 | Start: ASAP | Working hours: 37 hours/week (Mon-Fri, 09:00-17:00)
Pay: £12.86/hour rising to £13.25/hour after 12 weeks
Assignment length: 04/01/2027 | Parking: Available | Travel: None | Office-based

Join a busy justice environment where your admin skills and friendly service make a real difference. This is an ideal role if you enjoy helping people navigate hearings, keeping information accurate, and supporting smooth day-to-day operations-both in person and via remote clerking.

What you'll be doing:
* Deliver customer service and provide clear signposting and support to users and stakeholders
* Undertake court administrative duties, including court clerking and remote clerking
* Check and confirm details are correct, including correcting generic template information where required
* Use HMCTS scripts and knowledge resources to provide accurate, consistent information
* Support hearing administration-preparing for, facilitating, and concluding hearing-related activity
* Handle case files with accurate data entry and secure information management (retention/data loss compliance)
* Follow complaints processes and update systems (including OPTIC) as required to prevent escalation
* Support additional operational needs such as listing/scheduling, jury administration, enforcement support, and key health & safety activities under guidance

What you'll bring:
* Proven customer service experience with the confidence to communicate clearly and professionally
* Strong administration skills and a methodical, detail-focused approach
* Comfortable using Microsoft applications (e.g., for data entry, records, and documentation)
* A friendly tone and the ability to remain calm and helpful, including when dealing with complex needs

Additional information:
* This role is fully office-based, with consistent weekday hours.

If you're organised, personable, and ready to support hearings with professionalism, apply now-ASAP start is available for the right candidate.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.