Production Support Analyst (IMS/Cobol)- London

FDM is a global business and technology consultancy seeking a Production Support Analyst (IMS/Cobol) to work for our client within the Banking & Financial Services sector. This is initially a 6 month contract with the potential to extend and will be a hybrid role that will be based in London with onsite attendance required 3 days per week.

Our client is seeking an experienced Production Support Analyst to join a team supporting critical mainframe applications. The successful candidate will work within a production support function, ensuring the stability and performance of business-critical systems, troubleshooting incidents, resolving issues, and providing ongoing support across a COBOL and IMS environment.

Responsibilities

• Provide production support for mainframe applications and services.
• Investigate, troubleshoot and resolve production incidents and system issues.
• Monitor application performance and ensure service availability.
• Support and maintain IMS and COBOL-based applications.
• Manage and support CA7 batch scheduling activities.
• Perform root cause analysis and implement preventative solutions.
• Work closely with development, infrastructure and business teams to resolve issues.
• Communicate effectively with stakeholders, providing regular status updates on incidents and resolutions.

• Strong experience working with IMS.
• Proven COBOL development or support experience.
• Knowledge of CA7 scheduling and batch processing.
• Previous production support or application support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience supporting business-critical applications in a large enterprise environment.