Customer Service Co-ordinator

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We’re seeking a skilled and proactive Customer Service Coordinator to join our dynamic team. With a focus on timely communication, efficient order processing, and effective problem-solving, you’ll play a key role in ensuring smooth operations and outstanding customer satisfaction. If you have strong organisational skills, experience in customer service (preferably within manufacturing or construction), and a knack for building positive relationships, we’d love to hear from you!

About Your Role

• Maintain accurate and up-to-date records and essential information for all customer interactions

• Serve as the first point of contact for all customer inquiries, ensuring all communications are handled in a timely and efficient manner to provide exceptional customer service.

• Process customer orders proficiently and accurately within the appropriate time frames.
• Oversee the generation of quotes and provide pricing information to merchant stockists, collaborating with external sales teams when necessary to meet customer and business needs.
• Proactively identify and resolve issues as they arise to ensure smooth operations.
• Handle delivery and invoice queries proficiently, ensuring swift and effective resolution.

We're Looking For

• At least 2 years of experience in a customer service role.
• Ideally, previous experience within the manufacturing and/or construction industry.
• Proficient IT skills and experienced in using CRM systems.
• Proven ability to handle customer complaints effectively and professionally.
• A pro-active thinker with strong problem-solving skills.
• Excellent planning, organising and task implementation skills with a high degree of accuracy.
• Strong communication skills for interacting with internal and external contacts.

We'll Offer You

• A competitive salary
• Generous pension
• 25 days annual leave
• Life assurance
• Career and professional development
• Onsite parking
• Employee assistance programme
• Cycle to work scheme
• Employee discounts
• Plus more!