Jira Administrator- London

FDM is a global business and technology consultancy seeking a Jira Administrator and Platform Improvement Specialist to work for our client within the Education sector. This is initially a 3-6 month contract with very good prospects to extend and will be a hybrid role that will be based in London.

Our client is seeking an experienced Jira Administrator to assess, improve and stabilise an established Jira environment within a large and complex organisation. This is a hands-on administration role focused on reviewing platform configuration, governance, permissions, workflows and operational processes before implementing lasting improvements. Jira will be the primary focus, with additional responsibility for reviewing and improving Aha! and Airtable. The successful candidate will help deliver a more secure, scalable and supportable platform estate while ensuring knowledge transfer to the permanent engineering team.

Responsibilities:

• Review and assess the existing Jira environment, identifying configuration, governance, security and operational issues across the platform.
• Analyse projects, workflows, permissions, automation, integrations and plugins, including the use of Xray, to identify improvement opportunities.
• Develop and implement a prioritised remediation plan that improves platform stability, maintainability and scalability.
• Collaborate with platform engineers, service management teams and platform users to understand requirements, address recurring issues and improve release management processes.
• Produce comprehensive documentation and complete a structured handover to support ongoing platform administration.