Major Incident Manager- Cheshire

FDM is a global business and technology consultancy seeking a Command Centre Incident Manager to work for our client within the financial services sector. This is initially a 6-month contract with strong potential for extension and will be a hybrid role based in Cheshire.

Our client is seeking an experienced Incident Manager to support the Command Centre function, leading the response and recovery of major operational disruptions across technology and business services. The successful candidate will play a key role in coordinating incident response activities, driving restoration efforts, facilitating communications, and ensuring effective governance throughout the incident lifecycle.

• Support the Command Centre Lead in the delivery of incident management services across the organisation.
• Lead the recovery of major operational disruptions in accordance with Command Centre protocols.
• Coordinate and chair incident response bridges, ensuring appropriate actions, attendees and governance are in place.
• Develop, implement and track incident action plans, driving effective and timely resolution.
• Provide timely communications tailored to technical, operational and executive stakeholders.
• Present incident status, risks, decisions and recovery progress to senior leadership teams.
• Invoke and coordinate Bronze, Silver and Gold response teams when required.
• Coordinate group-wide responses and recovery activities during major incidents.
• Identify opportunities to enhance Command Centre processes, tooling and operational effectiveness.