Receptionist

Join our vibrant, friendly and highly regarded reception team!

Are you an experienced GP receptionist or care navigator looking for an exciting new opportunity within a thriving, forward-thinking GP practice? Do you enjoy working in a busy environment, being part of a close-knit team and making a genuine difference to patients every day? If so, we'd love to hear from you!

At Woodview Medical Centre, we are looking for an enthusiastic, experienced and reliable care navigator, with previous GP surgery experience, to join our fantastic reception and administration team. We are specifically looking for someone who already has experience working in a GP surgery, understands the demands of a busy general practice environment and can bring their existing knowledge and skills to our established team.

We are incredibly proud of our vibrant, friendly and hardworking reception and administration team, who are at the heart of everything we do. Our team is known for its positive atmosphere, strong working relationships and commitment to providing exceptional patient care. With an established and supportive management structure, we ensure our staff feel valued, listened to and supported in their roles. As one of the GP surgeries with the highest patient satisfaction ratings and Google review scores in Northamptonshire, we have built an excellent reputation for delivering outstanding care and patient service. We are a popular and successful practice with a genuinely supportive working environment. We believe that happy, motivated staff are essential to providing excellent patient care, and we take pride in creating a workplace where teamwork, mutual respect and staff wellbeing matter.

If you're looking for a fresh opportunity within a successful practice where your experience will be appreciated, this could be the perfect role for you.

Main duties of the role:

As a care navigator, you will be an essential part of our reception and administration team, helping us deliver a welcoming, efficient and professional service to our patients.

Your responsibilities will include:

• Care navigating and signposting patients to the most appropriate clinician or service.
• Answering and directing telephone calls efficiently and professionally.
• Booking, amending and cancelling patient appointments.
• Managing patient enquiries face-to-face, over the telephone and electronically.
• Supporting patients with empathy, sensitivity and professionalism.
• Taking payments for private services and issuing receipts.
• Completing a variety of reception and administrative tasks.
• Managing emails, scanning documents and maintaining accurate patient records.
• Working collaboratively with clinical and non-clinical colleagues.
• Supporting the smooth and efficient running of our busy reception and waiting areas.

This is a varied and rewarding role where no two days are the same. We are looking for someone who enjoys the pace of general practice, can confidently manage competing priorities and thrives as part of a busy, supportive team.