Personal Injury Team Administrator

Personal Injury Team Administrator

Location: Hybrid / Flexible
Hours: Monday to Friday, 9:00am - 5:00pm
Salary: £25,000 per annum
Contract: Permanent

About the Role:

We are looking for an organised, proactive and detail-focused Personal Injury Team Administrator to join our busy Personal Injury Team.

Working closely with the First Response and Personal Injury Team, you will play an important role in ensuring new and existing clients are onboarded efficiently, cases are set up accurately, correspondence is processed promptly and our case management systems are kept up to date.

This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of client service.

Key Responsibilities:

Your day-to-day responsibilities will include:

• Managing multiple departmental mailboxes, ensuring emails, correspondence and enquiries are dealt with promptly, accurately filed and allocated appropriately.

• Creating new enquiries and completing new client forms, liaising with the Anti-Money Laundering Team to ensure client codes are created correctly.

• Setting up new clients and cases on the firm's case management systems, including visual files and resolving any setup issues.

• Allocating new cases to the appropriate Case Co-ordinator in a timely and accurate manner.

• Managing the Personal Injury electronic signature process, including issuing documents to clients, monitoring outstanding signatures and processing returned documentation.

• Accurately saving, naming and uploading signed documents and correspondence to the relevant case management system.

• Processing incoming post and correspondence, identifying the relevant matter and ensuring documents are correctly recorded and brought to the attention of the appropriate fee earner.

• Maintaining accurate electronic records and ensuring client information and documentation is stored in line with file management and compliance procedures.

• Supporting the wider team with general administrative duties and helping to ensure the department operates efficiently and compliantly.

• Using the firm's systems and technology effectively to maximise efficiency and maintain high standards of service.

• Following company policies, procedures and quality standards.

About You:

We are looking for someone who is:

• Experienced in customer service, administration or a client-facing environment.

• Highly organised, with excellent attention to detail and accuracy.

• Confident communicating with clients and colleagues, both verbally and in writing.

• Able to manage competing priorities and meet deadlines in a busy environment.

• Comfortable working independently while also being a strong team player.

• Proactive, flexible and willing to adapt to changing priorities.

• Confident using Microsoft Office and able to learn new systems and technology quickly.

• Experienced in managing multiple mailboxes, tasks and workstreams simultaneously.

• Skilled in electronic filing, document management and data entry.

Previous experience within a legal, administrative or client support role would be advantageous, as would experience using case management or document management systems.

What We're Looking For:

Above all, we are looking for someone who takes ownership of their work, is committed to providing excellent client service and understands the importance of accuracy and confidentiality when dealing with client information.

You will be someone who spots issues, takes a proactive approach to resolving them and works collaboratively with colleagues to ensure clients receive an efficient and positive experience.

The Opportunity:

If you are an organised and motivated administrator looking to develop your career within a professional Personal Injury environment, we would love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.