Infrastructure Operations Engineer

FDM is a global business and technology consultancy seeking an ECC Operations Engineer to work for our client within the Financial Services sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in Dublin. Our client is seeking support within their Enterprise Command Center, handling monitoring, incident management and infrastructure operations. You will be the first line of defense against infrastructure disruptions and failures, while fulfilling service requests and managing infrastructure and trading outages.

Responsibilities:

• Infrastructure monitoring across technology estate
• Troubleshoot and remediate IT infrastructure issues
• Fulfil adhoc and scheduled operational requests
• Collaborate with global teams on production environment health
• Write and maintain detailed runbooks
• Drive incident management and coordinate outage responses
• Document incidents accurately in ITSM tools
• Continuous improvement of operational workflows