Product Manager- London

FDM is a global business and technology consultancy seeking a Product Manager – Notifications to join a leading UK retail client’s technology team on a hybrid basis (London based).

You will own the roadmap for service notifications across multiple digital brands, making sure customers get timely, relevant updates about their order journey through the right channel (email, SMS, push and others). You will work with cross-functional teams to deliver features that solve customer pain points and support business goals, balancing strategic vision with hands-on delivery.

Responsibilities:

• Develop and execute the product roadmap for notifications, maintaining a prioritised backlog and keeping stakeholders informed of progress
• Use data, research and customer feedback to prioritise the work that delivers the most value, and set and track success metrics
• Work with UX, engineering and customer service SMEs to improve service notifications and migrate communications onto the notifications platform
• Identify and manage third-party technology partnerships where needed
• Balance technical improvements with feature delivery
• Resolve live product issues quickly, and support the team in finding solutions
• Build strong working relationships with engineering and stakeholders, and align teams around the product vision
• Keep up to date with industry trends and technology choices and bring relevant insight into the product