Shift Manager - Northampton - 4th June

Company Description

GXO is a leading global provider of game-changing logistics solutions to companies in every major industry. We have a passion for innovation and a talent for helping our customers succeed.

Job Description

Job Title:       

Rotation Shift Manager

Business Unit:

GXO Direct

Site:

Peterborough 1

Department:

Warehouse Operations

Salary & Grade:

O2

Job Type (perm/FTC)

Permanent

Site Context & Job Purpose

To manage operational activities to achieve daily objectives and customer targets by overseeing the workflow throughout the Warehouse by target and objective setting for Team Leaders and Warehouse Colleagues together with all aspects of people, health and safety and budget management.

Job Description

Operations Management

• To understand the short to medium term plans of their customer and the operational requirements for each shift by working with First Line Managers to review operational volumes and forecasts for the coming week and to calculate labour requirements, including holiday absence and sickness cover.

• Maintaining “real time” status control of all warehouse related operational processes to ensure the effective flow of goods into, through and out of the warehouse by monitoring the operational team performance of the on duty shift through the FLM’s and Team Leader’s. Taking proactive steps with individuals and teams where shortage occurs against expected timelines and milestones and taking preventive action to reduce risks of service failures or re-occurring issues

• Close liaison with the sites Inventory/admin and quality teams to ensure availability of the right stock in the right place, through routine inspections to ensure stock integrity and accurate record keeping, taking proactive and preventive steps against shrinkage and damage and errors such as nil picks.

• Accountability for the individual and team performance and productivity (through measures such as barometers) the colleagues under their remit ensuring that high levels of productivity are maintained and where necessary redeploying colleagues quickly and efficiently.

• To organise fast and effective follow up on preventive/remedial action where  investigation identifies faults are attributable to the business – taking immediate steps to re-educate colleagues or, where appropriate, take disciplinary action where neglect or misconduct may have occurred. 

• To ensure stringent control to reduce waste and cost of packaging, ensuring that appropriate steps are taken to ensure recycling targets are fully achieved.

Customer Management

• To understand the customers ethos and operational priorities and to be conversant with the targets contained within the contracts service level agreement and key performance indicators.

• To be aware of the customer’s product range and its impact on receiving locating and dispatching its product combined with specific transport requirements for the customers – customer base.

• Ensuring regular team reviews and on the job status updates are conducted with the First Line Manager’s and Team Leader’s to ensure they understand the previous 24 hours performance achieved and the next 24 hours targets.

• To be aware of and have knowledge of the customers volumes against plan for the current shift pattern in order to evaluate its impact on labour planning and take necessary steps to meet labour demand by working in close liaison with the Operations Manager/agency suppliers

People Management

• To be responsible for and aware of the budgeted headcount for the contract for which they are responsible for and the breakdown of full and part time Clipper colleagues and to understand peak periods that will require additional agency labour.

• To be fully aware of the site’s tolerance levels and targets with regards to individual and contract absence levels. Ensuring that effective absence management techniques are applied.

• To be responsible for the control and management of their contracts holiday entitlements by ensuring that local guidelines are adhered to in respect of total number of staff allowed off at one time, and to update holiday matrix.

• To be fully aware of operational working practices, safe systems of work, and risk assessments for all activities within their scope of control. Ensuring TARs for individual colleagues are implemented and completed to ensure the Company is legal and compliant in all key areas of health safety.

• To be able to address performance management issues, by having a full understanding of the Company’s disciplinary and grievance procedure.

• Conduct regular coaching and feedback sessions for immediate reports and to undertake appraisals with immediate reports using the Company PDR documents.

• Support the Management Team with any other duties

Skills & Experience Required:                 

• Business Skills:
  • Problem Structuring
  • Project Management
  • Manages Challenge
  • Developing recommendations
  • Written and verbal communication with various audiences
• Knowledge:
  • Industry awareness
  • Customer Awareness
  • Financial Awareness
• Experience:
  • Working as part of a team
  • Managing own workload

Your Key relationships:

Site Based:

• General Manager
• HR Manager & HR Advisor
• Operations Managers
• Finance Manager
• Operations Support Manager
• Shift Manager/site-based colleagues

External to the site:

• Operations Director
• Key customer contacts

Behaviours Required                                         

• To follow all GXO behaviour guidelines.
• Inquisitive in all things data, willing to work as part of a team, proactive in identifying areas to improve
• Positive when communicating to all levels, clear and detailed when liaising with the customer or management
• Supporting the team on go live of projects,
• Ability to cope under pressure and manage multiple projects

Qualifications Required