Receptionist/Care Navigator

Blyth's Meadow Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 20 hours per week. Surgery hours are 7.45 am to 6.30pm, Monday to Friday, and shifts would be within this time.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Accurately maintaining patient database and records, photocopying, filing and scanning.