Night Concierge

The Role

We are looking for a Night Concierge worker to provide a waking, overnight on-site presence in the Service, ensuring the safety and wellbeing of 26 young men aged 18-25 years old.

You will instinctively work in a manner that aligns fully with Salvations Army Homes values and behaviours, demonstrating energy and passion, along with a positive can-do attitude in your contribution as a night concierge to transforming lives.

You will be part of a passionate and committed team dedicated to transforming lives and helping individuals achieve positive, sustainable outcomes.

What you’ll be doing

• Engage and build supportive relationships with residents who live in the service.
• Actively engage residents in understanding the service and their responsibilities under their Licence Agreement and Good Neighbour Agreement.
• Responding to emergency situations and contacting the appropriate emergency services when required.
• Ensure the safety of residents and the security of the building by monitoring CCTV, complete Health & Safety Checks & patrols.
• Respond promptly to reports of property repairs and maintenance issues within the accommodation, following appropriate procedures.

What you’ll bring

• Be a confident and capable communicator, with the ability to de-escalate difficult situations.
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups.
• A proactive, motivated and can-do attitude.

Working Arrangements

• Service based at The Limes, Longsight, Manchester
• Rota based includes weekends (working 4 days on/4 days off, shift times 10pm – 8am)
• The Night Concierge Role is a Lone Working Role

Our Offer

In return, we offer a competitive and supportive benefits package, including:

• 26 days annual leave plus bank holidays, increasing to 31 days
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Occupational sick pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• Paid volunteering days
• Cycle to Work Scheme
• Discounted private medical insurance
• Support to learn, broaden your skills and develop your career
• A fun and inclusive work culture where individual differences are valued and championed

Closing date: 25 September 2026 (please note we may close the vacancy early if we receive a large volume of applications)