Care Navigator

Barrack Lane Medical Centre has an opportunity for two care navigators to join our friendly, supportive and professional team. These roles are offered on a full-time basis of 37.5 hours a week. We would consider part-time for the right candidate, but all applicants should be able to work a minimum of 24 hours per week. Please include on your application whether you are looking for a full-time or part-time position.

The care navigator is a very important role within the surgery as they are the first person a patient speaks to or sees when they contact the surgery.

The main responsibilities of the role include:

• Greeting and directing all patents and handing out prescriptions, letters, completed forms, and specimen bottles.
• Making appointments face-to-face, online and via the telephone.
• Answering the telephone promptly and politely.
• Managing the needs of the patient, dealing with enquires and advising of practice procedures.
• Helping patients access the right services.
• Ensuring all information is recorded accurately on the computer system.
• Working as part of the care navigator team and supporting all members of the practice staff.

Please see job description attached for further information.

Please note, previous applicants need not apply.