FACILITIES OPERATIVE

The Facilities Operative will play an important role in ensuring the East Cleveland Community and Sports Hub provides a safe, clean, welcoming and well-maintained environment for participants, visitors, staff and partners.

The Facilities Operative will support the day-to-day operation of the facility, undertake cleaning and housekeeping duties, prepare rooms and outdoor spaces for activities and events, and assist with health and safety compliance across the site.

Working closely with the Facilities Manager and wider Foundation team, the Facilities Operative will help maintain high standards of customer service, facility presentation and operational safety, ensuring the Hub remains a positive environment for the local community.

At the Foundation we are committed to living and embedding our core values (quality, inspire, teamwork, inclusion and honesty and integrity), in how we deliver our activity and interact with our partners and colleagues.

Facility Operations

• Open, close and secure the East Cleveland Centre in accordance with Foundation procedures
• Maintain cleanliness and presentation standards throughout the building, including toilets, changing facilities, offices, classrooms and outdoor areas
• Prepare rooms, equipment and facilities for programmes, meetings and events
• Carry out regular facility inspections and report maintenance issues promptly
• Assist with minor maintenance tasks and coordinate external contractors where required
• Ensure grounds and surrounding areas are safe and tidy
• Support the management of bookings and assist visitors, partners and facility users

  Health and Safety

• Support the implementation of Health and Safety procedures across the Centre
• Complete regular health and safety checks and maintain accurate records
• Assist with risk assessments, COSHH compliance, fire safety checks and accident reporting
• Respond appropriately to emergencies and incidents in line with Foundation procedures
• Ensure all equipment and facilities remain safe and fit for purpose

Customer Service and Administration

• Provide a professional and welcoming service to all visitors
• Respond to enquiries, concerns and complaints in a professional manner
• Complete operational records, checklists and incident reports as required
• Promote the vision, mission and values of Middlesbrough Football Club Foundation
• Undertake any other duties reasonably requested by the Facilities Manager or Senior Leadership Team