Deputy Practice Manager (maternity cover)

Rectory Road Surgery is seeking a proactive and organised Deputy Practice Manager to provide maternity cover from mid-December 2026.

The Deputy Practice Manager will support the Practice Manager and GP Partners in the day-to-day management and smooth running of the practice. The role will involve overseeing operational activities, managing complaints and claims, supporting staff and ensuring that the practice delivers safe, effective and patient-centred services in line with NHS requirements and contractual obligations.

The main responsibilities of the role include:

• Practice Operations: Support the Practice Manager and GP Partners with daily operations, staffing, resources, policies, service development and problem-solving. Deputise for the Practice Manager when required.
• Complaints & Patient Experience: Oversee patient complaints, including investigations, responses, record-keeping, escalation and implementing learning and improvements.
• Claims & Contracts: Coordinate practice claims, monitor submissions and payments, support contractual requirements and identify opportunities to maximise practice income.
• Staff & HR: Support staff management, recruitment, induction, training, rotas, absence management, performance and employee relations.
• Governance & Compliance: Assist with CQC, NHS and contractual compliance, audits, incident reporting, significant events, risk management, health and safety and mandatory training.
• Quality Improvement: Support audits, service development, continuous improvement and the implementation of practice initiatives.
• Finance & Resources: Assist with budget monitoring, invoices, purchasing, suppliers and effective resource management.
• Communication & Stakeholder Management: Liaise with staff, clinicians, patients, PCN colleagues, ICB representatives and external organisations, ensuring effective communication.
• Additional Duties: Attend meetings, prepare reports, support business continuity and undertake other reasonable duties required to support the effective running of the practice.