Quality Assurance Analyst (Associate) - Glasgow

FDM is a global business and technology consultancy. We are hiring for multiple Quality Assurance Analysts (Associate Level) on behalf of our banking client. This is a hybrid role based in Glasgow, requiring three days per week in the office, with an initial 6-month contract.

The successful candidates will support a large-scale Financial Crime and Risk programme, conducting Quality Assurance reviews across Transaction Monitoring, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) activities. You will play a key role in ensuring that investigations and customer reviews are completed to the highest standards, in line with regulatory requirements, internal policies and risk frameworks.

This opportunity is ideal for Quality Assurance professionals with experience within Financial Crime Operations, KYC, AML, Transaction Monitoring or Compliance functions in a banking environment.

Key Responsibilities

• Conduct Quality Assurance reviews across Transaction Monitoring investigations, Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) case work.
• Assess the quality, completeness and accuracy of investigations and customer risk assessments.
• Evaluate adherence to AML, KYC, Sanctions and Financial Crime policies, procedures and regulatory expectations.
• Identify quality trends, recurring issues and areas for process improvement.
• Provide detailed and constructive feedback to investigators, analysts and operational teams.
• Support root cause analysis and remediation activities where quality concerns are identified.
• Produce management information (MI), quality reporting and thematic analysis for stakeholders.
• Escalate material risks, control weaknesses and compliance concerns appropriately.
• Contribute to the enhancement of QA frameworks, methodologies and governance processes.
• Work closely with Operations, Compliance, Financial Crime, Risk and Change stakeholders to improve overall quality outcomes.