Service Delivery/Transition Manager- Edinburgh

FDM is a global business and technology consultancy seeking a Service Delivery/Transition Manager to work for our client within the Financial Services sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh.

Our client is seeking a Service Delivery/Transition Manager who is responsible for ensuring that new and changed services are introduced into production in a controlled, supportable and operationally ready manner.

Working into the Head of Service Transition, the role provides hands-on service transition governance across projects, programmes and service changes, ensuring that support requirements, operational risks, service management processes and service acceptance criteria are addressed before go-live. The role acts as a bridge between delivery and operations, helping project and technical teams achieve delivery outcomes while protecting service stability, customer experience and operational resilience.

Responsibilities:

• Ensure new and changed services meet agreed operational readiness and service acceptance criteria.
• Minimise operational risk associated with service introductions and major changes.
• Support a globally consistent Service Transition framework aligned to ITIL best practice.
• Promote service quality, supportability and customer-focused operational outcomes.
• Enable delivery teams to transition services into live support with clear ownership, documentation, monitoring and support models in place.
• Manage the end-to-end transition of assigned projects, programmes and service changes into live operation.
• Define, maintain and apply Service Acceptance Criteria, operational readiness requirements and transition checklists.
• Engage delivery teams early in the lifecycle to ensure support requirements, risks and operational dependencies are understood and embedded.
• Facilitate operational readiness reviews, service introduction governance and go-live assessments.
• Coordinate service owners, support teams and technical teams to ensure transition activities are completed before go-live.
• Identify, document, manage and escalate service transition risks, issues and gaps.
• Ensure support documentation, monitoring, training, knowledge transfer, service models and ownership arrangements are completed.
• Work closely with Change Management, Incident Management, Problem Management, Service Desk, Site Support, NOC, engineering and application teams to ensure lifecycle alignment.
• Maintain accurate transition reporting, governance updates and stakeholder communications.
• Contribute to continual improvement of Service Transition processes, governance and tooling.