Dispute Analyst

Join Our Finance Team

We are looking for a motivated and detail-focused Dispute Analyst to join our Finance team. This is an exciting opportunity for an individual who enjoys problem-solving, analysing data, and delivering excellent customer service.

Please note this is a Fixed Term Contract (FTC) for six months

As a Dispute Analyst, you will be responsible for investigating and resolving invoice discrepancies, ensuring queries are managed efficiently and professionally. Working closely with customers and internal stakeholders, you will play a key role in driving process improvements while maintaining the highest standards of quality and compliance.

Key Responsibilities

As a Dispute Analyst, you will:

• Maintain and update invoice query records and correspondence, ensuring all information is accurately logged, stored, and distributed within agreed service levels.
• Review, investigate, and resolve invoice disputes and queries in a timely and professional manner.
• Communicate resolutions clearly to customers, providing updates and outlining any actions required.
• Build effective working relationships with customers and internal stakeholders to facilitate prompt dispute resolution.
• Act as a key point of contact for invoice-related queries and escalations.
• Collaborate with colleagues and wider business teams to identify opportunities for process improvements and prevent recurring issues.
• Ensure all activities are completed in line with company policies, quality standards, and regulatory requirements.