Receptionist / Care Navigator

The Reynard Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part time basis, for 27 hours per week worked over 3 days.

Working on reception, you will be the first in the building of a morning and the last to leave the practice of an evening. You will need to be a responsible key holder. You will work Monday to Friday, with a day off in the week. Starting as early as 07:30 and finishing as late as 18:30 in the evening, or later (up to 20:00) when needed on an Enhanced hours shift.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. However, there is more to our receptionist roles than answering the telephone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up to date, and ensure that appointment bookings are well managed. You will work as part of a small reception team, but you will also be part of a much bigger very friendly practice team.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Operating our live chat function platform.
  
• Please see the attached job description for further duties.
• Working with Anima.