Senior Care Coordinator

Embrace Medical Centre and Martlesham Heath Surgery are seeking an experienced Senior Care Coordinator with the knowledge, skills and confidence to work effectively in a senior position within a busy primary care environment. This role will see the successful applicant work independently, manage competing priorities, deal confidently with complex or sensitive situations, and use their experience and professional judgement to make appropriate decisions.

The role will include supporting and guiding other members of the care coordination team:

• Coordinating patient care, including more complex patient needs, follow-up and appropriate escalation.
• Working closely with clinical and multidisciplinary teams to ensure effective communication and appropriate care pathways.
• Providing guidance and support to Care Coordinators, sharing knowledge and helping maintain consistent standards.
• Managing complex or sensitive queries using experience, initiative and professional judgement.
• Supporting workload prioritisation and ensuring tasks and patient actions are completed appropriately and within expected timescales.
• Identifying opportunities to improve processes, patient experience and the efficiency of the Care Coordination service.
• Acting as a reliable senior point of support for colleagues and taking appropriate ownership of delegated areas of responsibility.