Door Supervisor: Birmingham Frankfurt Christmas Markets

Position: Door Supervisor: Birmingham Frankfurt Christmas Markets

Hourly Rate: £13.95 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)

Location: Victoria Square

Fixed Term Contract: 24 hours per week ending 01/01/2027

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better Tomorrow".

We are looking for new team members who champion our values to join our team Keeping People Safe at the Birmingham Frankfurt Christmas Markets.

Taking place in Victoria Square, Birmingham, between the 5th November and the 24th December, it is the worlds' largest authentic German Christmas Market outside of Germany and Austria. Frankfurt Christmas Market can trace its' history back to the year 1393.

Regular Tasks:

• Proactive and approachable customer service.
• Controlling access points for all site visitors and site perimeter patrolling.
• Gate management including physical body and bag searches, supporting the crowd management team in managing ticket validation and wayfinding.
• Monitor and report any suspicious behaviour/take appropriate action, being vigilant and conscious of any potential threat to the safe and smooth running of the event.
• Reporting and recording details of irregularities, incidents, searches, and patrols.
• Responding to incidents.
• Maintaining order.
• Protection of assets and prevention of losses.
• Collaborating with and supporting the crowd management team in their mission to ensure crowd safety plans are adhered to.

Requirements:

• Valid SIA Door Supervision Licence.
• L2 Spectator Safety (preferred).
• Experience in event security.
• Passion for keeping people safe
• Excellent communication skills and interpersonal skills.
• Confidence working in busy, high-energy environments.
• Ability to de-escalate a tense situation.
• Knowledgeable about best practices for safeguarding vulnerable individuals and groups.
• Good understanding of crowd management operations.
• Comfortable working outdoors in winter.

During Screening, you must be able to provide evidence of 5 year employment/education history in a timely manner upon request.