Convenience Operations Manager

As a Convenience Operations Manager, you are responsible for the continuous improvement of all Convenience and Post Office operations, including commerciality, our customers and their communities, our colleagues, and safe and legal routines. You will drive successful improvement plans across stores, holding Store Managers accountable to deliver change programmes and execution that lands right first time. By maintaining a strong presence in the region, you will improve Store Manager leadership capability by coaching, challenging, and influencing management teams to drive great standards through efficient ways of working.

This role is accountable for the successful delivery of execution plans and projects in circa 20-35 stores with approximately £1m weekly takings. You will lead a team of Store Managers collaborating cross-functionally with Central Support, People Services, and wider Hilmore stakeholders to ensure optimum operational focus and profitability.

This role is a remote role, where you will be travelling to the stores within your area 5 days a week.

Some of your responsibilities will include:

• Leading and landing change programmes and retail execution to ensure they are well-planned and successful.

• Improving Store Manager leadership capability by coaching, challenging, and influencing management teams.

• Using customer insight and data sets to identify improvement opportunities at an area and store level, driving changes to increase sales and reduce complaints.

• Ensuring stores are safe and legal, creating and following up on plans where non-conformance is identified.

• Owning the regional talent and succession plan to ensure a future pipeline of Store Managers and minimise vacancies.

• Driving continuous improvement of all colleague management metrics, including absence, holidays, and labour controls.

• Building strong relations with the Support Office and wider stakeholders to remove barriers and simplify ways of working.

• Working strategically to plan weekly, periodically, and up to 2 years ahead for the Area.

• Driving quantifiable improvements on all cost lines to ensure budgets are delivered at both Store and Area levels.

• Continually growing sales, engaging, inspiring, and coaching store management teams to deliver exceptional standards.