Service Designer- Remote

FDM is a global business and technology consultancy seeking a Service Designer to work with our global systems integrator client, supporting a number of high-profile discovery initiatives across a large-scale business transformation programme. You will play a key role in designing and improving end-to-end services, helping delivery teams understand user and business needs while shaping future service experiences through evidence-based design.

This is initially a 4-month assignment starting as soon as possible, with a predominantly remote, UK-based working arrangement and occasional travel to client sites in Bristol, Blackpool, or a client office location for workshops and stakeholder engagement activities.

This is an excellent opportunity for an experienced Service Design professional who enjoys hands-on delivery, working within multidisciplinary teams, and influencing the design and delivery of user-centred services.

All candidates must hold or be eligible to undergo SC clearance prior to starting in the role.

About the Role

We are seeking a Service Designer to support multiple discovery projects focused on understanding, mapping, and improving complex business and operational services. You will work closely with User Researchers, Content Designers, Delivery Managers, Business Analysts, Product stakeholders, and technical teams to identify opportunities for service improvement and design solutions that meet both user and organisational needs.

The role is delivery-focused, supporting discovery teams in understanding current service challenges, identifying pain points, and designing future-state services that improve user experience and operational efficiency. You will be responsible for creating service design artefacts, facilitating workshops, and bringing together research, business requirements, and operational insights to inform project outcomes.

You will operate as part of a wider User-Centred Design (UCD) team, contributing to a collaborative and evidence-led approach to service improvement.

Responsibilities

• Planning and delivering service design activities across multiple discovery projects
• Mapping existing and future-state services, processes, and user journeys
• Analysing user research and business requirements to identify service improvements
• Creating service blueprints, journey maps, ecosystem maps, and other service design artefacts
• Facilitating workshops with stakeholders, users, and delivery teams
• Identifying service pain points, opportunities, and dependencies across complex environments
• Collaborating with User Researchers, Content Designers, Business Analysts, and technical teams to develop service recommendations
• Ensuring service designs align with user needs, business goals, and operational requirements
• Presenting design recommendations and service improvement opportunities to stakeholders
• Maintaining service design documentation and ensuring deliverables are completed in line with agreed