Practice Administrator/Care Co-ordinator

Hoveton and Wroxham Medical Centre is looking for a well organised and motivated practice administrator to join us for either on a full or part time basis working Monday to Friday 8am – 4pm or 8.30am – 4.30pm. We can consider 2 part-time positions (a full-time equivalent) working 2 days or 3 days, 8am – 4pm or 8.30am – 4.30pm.

This role will provide comprehensive administrative support to the doctors, clinical and management teams throughout the practice.

The main responsibilities of the role include:

• Scanning, summarising and coding of clinical correspondence. Following the practice protocol and using own initiative to highlight urgent actions to GPs where relevant.
• Summarising and management of medical records, including the use of the National Data Repository.
• Processing OOH reports, NHS 111 reports and Admission & Discharge information.
• Recording cervical screening and bowel screening results within SystmOne.
• Supporting the Nursing Team with some of the Admin functions in relation to the Cervical Screening Management Service.
• Recording vaccination history within SystmOne.
• Processing GP2GP transfers, entering any missing allergies/read codes as necessary.
• Processing GP insurance reports, ensuring the correct invoice is generated and fees paid in advance.
• Processing Subject Access Requests in strict accordance with the practice’s protocol making sure these are done in a timely manner and entered onto the spreadsheet.
• Processing requests for non-NHS work, ensuring correct consent, raising invoices, advising on the fee and entering on the spreadsheet.
• You must be able to receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others. Taking messages and dealing with appropriate queries and ensuring data entered into patients’ notes is accurate and relevant.
• Provide support with the facilitation of Students that come to the practice. Seeking and calling appropriate patients to cover training content and supporting with room allocation and paperwork.

Interviews will take place on 14th October 2026.

For more information, please see job description attached.