Service Operations Engineer

Our world-leading Time & Frequency department are seeking an experienced Service Operations Engineer.

This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure.

Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing a world-first resilient time distribution capability that will provide industry with a robust complement to satellite systems (such as GPS) – which are increasingly vulnerable to disruption from solar storms, jamming and spoofing. This will underpin essential services, including

• Telecommunications,
• Online banking,
• Emergency response,
• Transport networks, and
• Wider digital and data-driven operations.

Together, these services form the backbone of modern society - and your leadership will help ensure they remain secure, reliable and robust even if global navigation satellite systems fail

Key responsibilities:

• Planning, deployment and operation of components
• Implementing systems and processes (such as ITSM and ITIL)
• Developing IT management systems and performance indicators
• Partnering with prominent Scientists and experts in Cybersecurity to ensure service readiness
• Building operation practices and routines (such as monitoring and responding to alerts / alarms / threshold breaches / incidents / reported problems)
• Reporting complex technical information in a clear and digestible format