Technical Business Analyst- London or Coventry

FDM is a global business and technology consultancy seeking a Business Analyst to work for our client within the Retail sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role that will be based in London or Coventry.

Our client is seeking experienced Business Analysts to join their next-generation ecommerce programme. You will be embedded in cross-functional journey teams, turning customer outcomes into a verified, end-to-end understanding of the business. You will document how journeys work today, including the business rules, dependencies, integrations and data behind them, so teams know what must be true for a journey to work safely and be migrated successfully. You will work closely with Product, Architecture and Engineering to reduce ambiguity, surface risks early and support confident delivery and the retirement of legacy systems.

Responsibilities

• Identify and document business rules, customer and operational behaviours, and end-to-end process flows within your journey team
• Map dependencies, integrations and system interactions across legacy and target platforms, and expose cross-system risks early
• Capture data requirements, including data mapping and data flows between systems
• Write clear user stories and acceptance criteria and keep requirements traceable through to delivery
• Work with Product, Architecture and Engineering to resolve ambiguity and support design decisions
• Provide the analysis needed to support migration planning and legacy retirement
• Run workshops with stakeholders and subject matter experts to validate your understanding and agree scope