Director of Operations - Millwork

Role Summary

 

Directs every operating department in each market: supervision, all manufacturing cells, warehouse, maintenance, the rail and stair installation crews, and the scheduling, drawing release, and materials functions that feed them. Owns both teams: staffing, development, accountability, and succession. Runs GA and NC to one operating standard and reports to the Chief Executive Officer as the single point of accountability for safety, quality, on-time delivery, cost performance, and margin protection company-wide.

Key Responsibilities

• Own daily operational performance across both locations: engineering/CAD, production, scheduling, purchasing, logistics, and field installation. 

• Run the weekly operating cadence - production meetings, daily shop huddles, KPI reviews - and report results to the CEO. 

• Enforce the sales-to-production handoff standard: complete sheets, drawings, signed orders, and confirmed site readiness before any job releases to the shop. 

• Validate all capacity and delivery commitments before Sales finalizes them; no unvalidated promises to customers. 

• Own the production schedule and inter-site logistics between Atlanta and North Carolina, including freight planning and warehouse throughput. 

• Hold department leaders (Shop Manager, Operations Supervisor, CAD, Purchasing) accountable to signed roles & responsibilities, KPIs, and performance reviews. 

• Drive rework below 10% through root-cause tracking, CAD revision control, and position-specific training. 

• Lead the safety program: written policy, incident reporting, OSHA-aligned practices, and weekly toolbox talks at both shops. 

• Manage labor productivity to the 85% loading standard and control direct-labor cost as a percentage of sales. 

• Develop the operations bench: cross-training, coverage plans for key roles, and succession-ready supervisors. 

Qualifications

• 7-10 years of operations leadership in custom manufacturing, building products, or a related make-to-order trade, including at least 3 years managing managers. 

• Proven multi-site experience running production and field/installation teams across more than one location. 

• Working command of manufacturing financials: job costing, labor burden, gross margin by job, and scheduling to capacity. 

• Track record installing structure into a low-structure environment: SOPs, KPIs, production scheduling, and performance accountability. 

• Direct experience owning safety and OSHA compliance in a shop and field environment. 

• Demonstrated ability to hold tenured, loyal employees accountable while retaining them.