ServiceNow Developer (GRC/IRM)

Description

About This Role

Join the company ServiceNow team as a technical leader responsible for developing, administering, and ensuring quality across our enterprise ServiceNow platform. You'll translate complex regulatory and operational requirements into scalable technical solutions while maintaining platform integrity through rigorous testing and continuous improvement.

Work Environment

• Hybrid with 3 days on-site in Tysons or Rockville or DC office

• Team of 3 engineers, 1 product manager and 1 engineering manager

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What You'll Do

Strategic Development & Design

• Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development

• Transform complex business requirements into robust technical specifications for software components and applications

• Provide guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

• Build and deploy AI features for both existing processes and potentially new tools

• Configure and customize ServiceNow using best practices—balancing functionality with minimal complexity

• Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements

• Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync

• Build integrations between ServiceNow and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs

Analytics & Reporting

• Design and maintain reports, workspaces, dashboards, service portals, and data visualizations

• Provide end users with actionable insights into platform performance and usage

Quality Assurance & Maintenance

• Conduct comprehensive testing including peer reviews and regression testing

• Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability

• Participate in testing platform upgrades and patches to ensure business continuity

• Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance

• Manage change activities within JIRA instance, including risk evaluation and approvals

• Orchestrate migrations between instances using update sets or application repository functionality

Support & Continuous Improvement

• Create and maintain documentation for system processes, configurations, and troubleshooting procedures

• Provide training to end-users and stakeholders

• Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with ServiceNow support when needed)

• Proactively identify and implement process improvements and optimizations

• Adapt effectively to changing priorities in an evolving environment

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What You'll Bring

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience

• 4+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development

• Proven experience with IRM/GRC ServiceNow applications

• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end<p>• Practical experience following iterative and agile SDLC practices<p>• Hands-on experience implementing ServiceNow integrations with other applications/platforms<p>• JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required)<p>• Willingness to learn other SaaS products and expand technical expertise<p>• Familiarity with AI concepts and tools<p>• Strong communication, collaboration, and problem-solving skills with a customer service orientation<p>Preferred Qualifications<p>• ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications<p>• 8+ years of IT/software experience<p>• Hands-on API development experience<p>• Experience evaluating or implementing AI-powered features in enterprise applications<p>• Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage<p>• Experience with Agile collaboration tools (JIRA, Confluence, Miro)<p><strong>Skills</strong><p>ServiceNow Developer, GRC, TESTING, IRM<p><strong>Top Skills Details</strong><p>ServiceNow Developer,GRC,TESTING,IRM<p><strong>Additional Skills & Qualifications</strong><p>N/A<p><strong>Experience Level</strong><p>Expert Level</p><strong>Job Type & Location</strong><p>This is a Contract position based out of Atlanta, GA.</p><strong>Pay and Benefits</strong><p>The pay range for this position is $115.00 - $115.00/hr. <p> Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.<p>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)</p><strong>Workplace Type</strong><p>This is a hybrid position in Atlanta,GA.</p><strong>Application Deadline</strong><p>This position is anticipated to close on Sep 11, 2026.<p> </p> <p> </p> <font size="6"></font><h4>About TEKsystems</h4> <p>We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. </p> <p>The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <p> </p> <p> </p> <font size="6"></font><h4>About TEKsystems and TEKsystems Global Services </h4> <p>We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.</p> <p>The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <p><b>San Francisco Fair Chance Ordinance:</b> Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.</p> <p><b>Massachusetts Lie Detector:</b> It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p> <p><b>Use of Artificial Intelligence (AI):</b> We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.</p>