Quick -Air Logistics Healthcare Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

As an Air Logistics Healthcare Customer Care Specialist with QuickSTAT, a Kuehne+Nagel company, you will be at the center of that process. You will work directly with clients and internal teams to coordinate time-sensitive healthcare shipments from booking through delivery, solve problems as they arise, and keep customers informed every step of the way. This is a fast-paced role for someone who enjoys logistics, thrives under pressure, and takes pride in delivering an exceptional customer experience.

How you create impact

As an Air Logistics Healthcare Customer Care Specialist with QuickSTAT, you will support the coordination of time-sensitive healthcare and pharmaceutical shipments from booking through delivery. You will work closely with customers, internal teams, carriers, and service partners to keep shipments moving, provide clear updates, and respond quickly when delays or exceptions occur. Your day-to-day responsibilities will include:

• Coordinate and monitor healthcare and pharmaceutical shipments from booking through final delivery
• Provide proactive shipment updates and respond to customer questions by phone and email
• Track shipment milestones, delivery status, delays, and other exceptions
• Coordinate with carriers, airlines, warehouses, vendors, and internal operational teams
• Review and maintain accurate shipment documentation and customer records
• Support time-sensitive and temperature-controlled shipments requiring additional attention and care
• Identify potential issues early and work with the appropriate teams to keep shipments on track
• Communicate clearly with customers when plans change, delays occur, or additional information is needed
• Manage multiple active shipments and priorities while maintaining accuracy and service levels

What we would like you to bring

Healthcare logistics requires accuracy, responsiveness, sound judgment, and the ability to stay focused as priorities change. Strong customer communication is especially important when shipments become urgent, delayed, or complex. Previous logistics experience is helpful, but the team is also open to candidates with strong customer service skills, the right mindset, and a genuine willingness to learn the operational side of the role. Success in this position will be supported by:

• Strong customer service experience in a fast-paced or high-volume environment
• Clear written and verbal communication skills
• Strong organization and the ability to manage multiple priorities and deadlines
• Sound judgment, problem-solving skills, and a proactive approach to resolving issues
• Ability to work collaboratively with customers, internal teams, carriers, vendors, and other partners
• Strong attention to detail and comfort working in an environment where accuracy matters
• Motivation to learn healthcare logistics, transportation processes, and shipment coordination
• Proficiency in Microsoft Office
• Previous experience in logistics, freight forwarding, courier operations, transportation, or healthcare is preferred but not required
• Experience with import/export processes, time-sensitive shipments, temperature-controlled products, shipment tracking, or transportation documentation is a plus

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

This role is ONSITE.

What's in it for you

At QuickSTAT, you will work in a specialized area of healthcare logistics where your decisions, attention to detail, and customer service can have a real impact. You will join a global organization with opportunities to deepen your expertise, learn from experienced colleagues, and build a long-term career through training and internal mobility.

The base wage for this position is $22.00 to $24.00 per hour.

Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary within the posted range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.